Conflict and Negotiation. Putnam, L. & Poole, M. In Handbook of Organizational Communication: an Interdisciplinary Perspectives, pages 549-599. Newbury Park, 1987.
bibtex   
@incollection{putnam:1987,
  added-at = {2008-07-07T16:45:32.000+0200},
  author = {Putnam, L. and Poole, M.},
  biburl = {https://www.bibsonomy.org/bibtex/2049d7391982a35af8efccd70079c55da/pdeleenh},
  booktitle = {Handbook of Organizational Communication: an Interdisciplinary Perspectives},
  editor = {Porter, L.},
  interhash = {dab40989358e511042e8c28db99f9992},
  intrahash = {049d7391982a35af8efccd70079c55da},
  keywords = {imported},
  owner = {pdeleenh},
  pages = {549-599},
  publisher = {Newbury Park},
  timestamp = {2008-07-07T16:47:41.000+0200},
  title = {Conflict and Negotiation},
  year = 1987
}

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