Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality. Radford, M. L., Connaway, L. S., Pomerantz, J., Oh, S., Oh, J. S., Shah, C., & Gazan, R. In ASIST, volume 46, of Proceedings of the Association for Information Science and Technology, pages 1-4, 2009. Wiley.
Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality. [link]Link  Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality. [link]Paper  bibtex   
@inproceedings{conf/asist/RadfordCPOOSG09,
  added-at = {2020-06-24T00:00:00.000+0200},
  author = {Radford, Marie L. and Connaway, Lynn Silipigni and Pomerantz, Jeffrey and Oh, Sanghee and Oh, Jung Sun and Shah, Chirag and Gazan, Rich},
  biburl = {https://www.bibsonomy.org/bibtex/20c0f454c113a29027ae26794d24d59f2/dblp},
  booktitle = {ASIST},
  crossref = {conf/asist/2009},
  ee = {https://doi.org/10.1002/meet.2009.1450460117},
  interhash = {f94e11d46622a3ccf0dac37ca56863a0},
  intrahash = {0c0f454c113a29027ae26794d24d59f2},
  keywords = {dblp},
  number = 1,
  pages = {1-4},
  publisher = {Wiley},
  series = {Proceedings of the Association for Information Science and Technology},
  timestamp = {2020-06-25T11:41:12.000+0200},
  title = {Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality.},
  url = {http://dblp.uni-trier.de/db/conf/asist/asist2009.html#RadfordCPOOSG09},
  volume = 46,
  year = 2009
}

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