@article{ratanavaraha2016complex,
  title={The complex relationship between school policy, service quality, satisfaction, and loyalty for educational tour bus services: A multilevel modeling approach},
  author={Ratanavaraha, Vatanavongs and Jomnonkwao, Sajjakaj and Khampirat, Buratin and Watthanaklang, Duangdao and Iamtrakul, Pawinee},
  journal={Transport Policy},
  volume={45},
  pages={116--126},
  year={2016},
  publisher={Elsevier}
}

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