@article{reader_patient_2014,
	title = {Patient complaints in healthcare systems: a systematic review and coding taxonomy},
	volume = {23},
	issn = {2044-5415, 2044-5423},
	shorttitle = {Patient complaints in healthcare systems},
	url = {https://qualitysafety.bmj.com/lookup/doi/10.1136/bmjqs-2013-002437},
	doi = {10.1136/bmjqs-2013-002437},
	language = {en},
	number = {8},
	urldate = {2023-12-13},
	journal = {BMJ Quality \& Safety},
	author = {Reader, Tom W and Gillespie, Alex and Roberts, Jane},
	month = aug,
	year = {2014},
	pages = {678--689},
}

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