@article{riedl_new_2009,
	title = {New service development for electronic services-{A} literature review},
	url = {https://www.alexandria.unisg.ch/219661/1/JML_135.pdf},
	urldate = {2017-05-04TZ},
	author = {Riedl, Christoph and Leimeister, Jan Marco and Krcmar, Helmut},
	year = {2009},
	note = {00000}
}

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