On the Mean Sojourn Time of Jobs in Queues with General Service Disciplines. Ritter, G. *Advances in Applied Probability*, 26(2):516–538, June, 1994. Paper doi bibtex @Article{Ritter:1994:MST,
author = "Gunter Ritter",
title = "On the Mean Sojourn Time of Jobs in Queues with
General Service Disciplines",
journal = j-ADV-APPL-PROB,
volume = "26",
number = "2",
pages = "516--538",
month = jun,
year = "1994",
CODEN = "AAPBBD",
DOI = "https://doi.org/10.2307/1427449",
ISSN = "0001-8678 (print), 1475-6064 (electronic)",
ISSN-L = "0001-8678",
bibdate = "Sat May 3 07:42:15 MDT 2014",
bibsource = "http://www.jstor.org/stable/i262302;
http://www.math.utah.edu/pub/tex/bib/advapplprob.bib",
URL = "http://www.jstor.org/stable/1427449",
acknowledgement = ack-nhfb,
ajournal = "Adv. Appl. Probab.",
fjournal = "Advances in Applied Probability",
journal-URL = "http://www.jstor.org/journals/00018678.html",
}

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