The Good, the Bad and the Ugly: Quality on an Assembly Line. Robinson, L. W., McCLAIN, J. O., & Joseph Thomas, L. International Journal of Production Research, 28(5):963–980, May, 1990.
doi  bibtex   
@article{robinson90good,
  title = {The Good, the Bad and the Ugly: {{Quality}} on an Assembly Line},
  shorttitle = {The Good, the Bad and the Ugly},
  author = {Robinson, Lawrence W. and McCLAIN, John O. and Joseph Thomas, L.},
  year = {1990},
  month = may,
  journal = {International Journal of Production Research},
  volume = {28},
  number = {5},
  pages = {963--980},
  issn = {0020-7543, 1366-588X},
  doi = {10.1080/00207549008942767},
  langid = {english},
  file = {/Users/acosta/Zotero/storage/QQNLAW2F/Robinson et al. - 1990 - The good, the bad and the ugly Quality on an asse.pdf}
}

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