Measuring the User Experience on a Large Scale: User-Centered Metrics for Web Applications. Rodden, K., Hutchinson, H., & Fu, X. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pages 2395--2398, 2010. ACM. 00040
Measuring the User Experience on a Large Scale: User-Centered Metrics for Web Applications [link]Paper  bibtex   
@inproceedings{rodden_measuring_2010,
	title = {Measuring the {User} {Experience} on a {Large} {Scale}: {User}-{Centered} {Metrics} for {Web} {Applications}},
	shorttitle = {Measuring the {User} {Experience} on a {Large} {Scale}},
	url = {http://dl.acm.org/citation.cfm?id=1753687},
	urldate = {2016-02-21TZ},
	booktitle = {Proceedings of the {SIGCHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
	publisher = {ACM},
	author = {Rodden, Kerry and Hutchinson, Hilary and Fu, Xin},
	year = {2010},
	note = {00040},
	keywords = {engagement},
	pages = {2395--2398}
}

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