@inproceedings{santos2016complaint,
  title={Complaint Ontology Pattern-COP},
  author={Santos, Cristiana and Pruski, C{\'e}dric{\'e}dric and Da Silveira, Marcos and Rodr{\'\i}guez-Doncel, V{\'\i}ctor and Gangemi, Aldo and Van der Torre, Leon and Casanovas, Pompeu},
  booktitle={Workshop on Ontology and Semantic Web Patterns (WOP2016)  at ISWC},
  year={2016}
}

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