Solutions for Increased Adoption of Patient Portal Shared Access: A Human-Centered Design Approach Using the Double Diamond Model. Scerpella, D. L., Salmi, L., Hurwitz, I., Norris, A., McDaniel, K., Epstein, S., Wolff, J. L., & DesRoches, C. M. Applied Clinical Informatics, 16(05):1728–1737, October, 2025. ![Solutions for Increased Adoption of Patient Portal Shared Access: A Human-Centered Design Approach Using the Double Diamond Model [link]](https://bibbase.org/img/filetypes/link.svg "link")
Paper doi abstract bibtex Background Achieving digital health equity and proper use of identity credentials is crucial as reliance on electronic modalities increases. Proxy access—now increasingly referred to as shared access—is a widely available functionality that offers identity credentials to care partners who assist loved ones in navigating the electronic care delivery demands of patients with complex care needs. However, adoption of these tools has been hindered by complicated user interfaces and low awareness.
@article{scerpella_solutions_2025,
title = {Solutions for {Increased} {Adoption} of {Patient} {Portal} {Shared} {Access}: {A} {Human}-{Centered} {Design} {Approach} {Using} the {Double} {Diamond} {Model}},
volume = {16},
copyright = {https://creativecommons.org/licenses/by/4.0/},
issn = {1869-0327},
shorttitle = {Solutions for {Increased} {Adoption} of {Patient} {Portal} {Shared} {Access}},
url = {http://www.thieme-connect.de/DOI/DOI?10.1055/a-2710-4288},
doi = {10.1055/a-2710-4288},
abstract = {Background Achieving digital health equity and proper use of identity credentials is crucial as reliance on electronic modalities increases. Proxy access—now increasingly referred to as shared access—is a widely available functionality that offers identity credentials to care partners who assist loved ones in navigating the electronic care delivery demands of patients with complex care needs. However, adoption of these tools has been hindered by complicated user interfaces and low awareness.},
language = {en},
number = {05},
urldate = {2026-08-04},
journal = {Applied Clinical Informatics},
author = {Scerpella, Danny L. and Salmi, Liz and Hurwitz, Isabel and Norris, Amanda and McDaniel, Kennedy and Epstein, Sara and Wolff, Jennifer L. and DesRoches, Catherine M.},
month = oct,
year = {2025},
pages = {1728--1737},
}
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