@inproceedings{schmitt_formal_2001,
	title        = {A {Formal} {Approach} to {Dialogs} with {Online} {Customers}},
	author       = {Schmitt, Sascha and Bergmann, Ralph},
	year         = 2001,
	booktitle    = {Proc. of the 14 th {Bled} {Electronic} {Commerce} {Conference}},
	url          = {http://www.wi2.uni-trier.de/publications/2001_schmittbergmann2001.pdf}
}

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