Understanding and improving Wikipedia article discussion spaces. Schneider, J., Passant, A., & Breslin, J. G In Proceedings of the 2011 ACM Symposium on Applied Computing, pages 808–813, 2011. ACM.
bibtex   
@inproceedings{schneider2011understanding,
  title={Understanding and improving Wikipedia article discussion spaces},
  author={Schneider, Jodi and Passant, Alexandre and Breslin, John G},
  booktitle={Proceedings of the 2011 ACM Symposium on Applied Computing},
  pages={808--813},
  year={2011},
  organization={ACM}
}

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