A comprehensive survey on customer churn analysis studies. Shahabikargar, M., Beheshti, A., Zhang, X., Foo, J., & Jolfaei, A. Journal of Information and Telecommunication, 10(1):24-70, Taylor & Francis, 2026. ![A comprehensive survey on customer churn analysis studies [link]](https://bibbase.org/img/filetypes/link.svg "link")
Paper doi bibtex @article{Shahabi2026survey,
author = {Maryam Shahabikargar and Amin Beheshti and Xuyun Zhang and Jin Foo and Alireza Jolfaei},
title = {A comprehensive survey on customer churn analysis studies},
journal = {Journal of Information and Telecommunication},
volume = {10},
number = {1},
pages = {24-70},
year = {2026},
publisher = {Taylor \& Francis},
doi = {10.1080/24751839.2025.2528440},
URL = {https://doi.org/10.1080/24751839.2025.2528440}
}
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