@article{shapiro2014customer,
  title={Customer satisfaction and sales performance in wine tasting rooms},
  author={Shapiro, Marin and I. G{\'o}mez, Miguel},
  journal={International Journal of Wine Business Research},
  volume={26},
  number={1},
  pages={45--60},
  year={2014},
  publisher={Emerald Group Publishing Limited}
}

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