Evaluation of trade-offs between workflow escalation strategies. Si, Y., Dumas, M., & Chan, K. Concurrent Engineering: R&A, 22(1):77-88, 2014.
Evaluation of trade-offs between workflow escalation strategies. [link]Link  Evaluation of trade-offs between workflow escalation strategies. [link]Paper  bibtex   
@article{journals/cera/SiDC14,
  added-at = {2018-11-14T00:00:00.000+0100},
  author = {Si, Yain-Whar and Dumas, Marlon and Chan, Ka-Leong},
  biburl = {https://www.bibsonomy.org/bibtex/2b217e0b176777ebb7859a6a4ae122222/dblp},
  ee = {https://www.wikidata.org/entity/Q57570001},
  interhash = {c13373316475ed1e60c41afda123c223},
  intrahash = {b217e0b176777ebb7859a6a4ae122222},
  journal = {Concurrent Engineering: R&A},
  keywords = {dblp},
  number = 1,
  pages = {77-88},
  timestamp = {2018-11-15T14:43:30.000+0100},
  title = {Evaluation of trade-offs between workflow escalation strategies.},
  url = {http://dblp.uni-trier.de/db/journals/cera/cera22.html#SiDC14},
  volume = 22,
  year = 2014
}

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