@article{silva2024predictive,
  title={Predictive quality model for customer defects},
  author={Silva, Anabela Costa and Machado, Jos{\'e} and Sampaio, Paulo},
  journal={The TQM Journal},
  volume={36},
  number={9},
  pages={155--174},
  year={2024},
  publisher={Emerald Publishing Limited}
}

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