{"_id":"dskqnJKH4Q9yk5Qe9","bibbaseid":"simon-gmez-customersatisfactioncompetitionandfirmperformanceanempiricalinvestigation-2014","author_short":["Simon, D. H","Gómez, M. I"],"bibdata":{"bibtype":"article","type":"article","title":"Customer satisfaction, competition, and firm performance: An empirical investigation","author":[{"propositions":[],"lastnames":["Simon"],"firstnames":["Daniel","H"],"suffixes":[]},{"propositions":[],"lastnames":["Gómez"],"firstnames":["Miguel","I"],"suffixes":[]}],"journal":"Managerial and decision economics","volume":"35","number":"6","pages":"371–386","year":"2014","bibtex":"@article{simon2014customer,\n title={Customer satisfaction, competition, and firm performance: An empirical investigation},\n author={Simon, Daniel H and G{\\'o}mez, Miguel I},\n journal={Managerial and decision economics},\n volume={35},\n number={6},\n pages={371--386},\n year={2014}\n}\n\n","author_short":["Simon, D. H","Gómez, M. I"],"key":"simon2014customer","id":"simon2014customer","bibbaseid":"simon-gmez-customersatisfactioncompetitionandfirmperformanceanempiricalinvestigation-2014","role":"author","urls":{},"metadata":{"authorlinks":{}}},"bibtype":"article","biburl":"https://bibbase.org/network/files/AZZFhoPX7hcGxLirB","dataSources":["73afNFmwnz7Yz79vp","42v6xgbSHp7z6jqsm","nM4QfAAbndvPvhciB"],"keywords":[],"search_terms":["customer","satisfaction","competition","firm","performance","empirical","investigation","simon","gómez"],"title":"Customer satisfaction, competition, and firm performance: An empirical investigation","year":2014}