@phdthesis{
 title = {Composer avec les violences des clients en situations: le cas des employés de service},
 type = {phdthesis},
 year = {2018},
 pages = {413},
 websites = {https://hal.archives-ouvertes.fr/tel-02374430},
 institution = {Université Paris Dauphine PSL},
 department = {Gestion et management},
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 bibtype = {phdthesis},
 author = {Sitte de Longeval, Oriane}
}

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