@inproceedings{spagnoletti2012design,
  title={A design theory for e-service environments: the interoperability challenge},
  author={Spagnoletti, Paolo and Za, Stefano},
  booktitle={Exploring Services Science: Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012. Proceedings 3},
  pages={201--211},
  year={2012},
  organization={Springer Berlin Heidelberg}
}

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