A Practical Guide to Queuing Analysis: William Stallings, an authority on data communications, presents some simple tools for analyzing many kinds of problems. Stallings, W. Byte Magazine, 16(2):309–316, February, 1991.
bibtex   
@Article{Stallings:1991:PGQ,
  author =       "W. Stallings",
  title =        "A Practical Guide to Queuing Analysis: {William
                 Stallings}, an authority on data communications,
                 presents some simple tools for analyzing many kinds of
                 problems",
  journal =      j-BYTE,
  volume =       "16",
  number =       "2",
  pages =        "309--316",
  month =        feb,
  year =         "1991",
  CODEN =        "BYTEDJ",
  ISSN =         "0360-5280 (print), 1082-7838 (electronic)",
  ISSN-L =       "0360-5280",
  bibdate =      "Tue Jan 2 10:01:41 MST 1996",
  bibsource =    "/usr/local/src/bib/bibliography/Distributed/QLD/1991.bib;
                 https://www.math.utah.edu/pub/tex/bib/byte1990.bib",
  acknowledgement = ack-nhfb,
  annote =       "(VBI-002973)",
  country =      "USA",
  date =         "01/07/93",
  descriptors =  "Queueing system; performance evaluation",
  enum =         "11209",
  references =   "0",
}

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