@inproceedings{stefano2017lecture,
  title={Lecture Notes in Business Information Processing},
  author={Stefano, Za and Dr{\u{a}}goicea, Monica and Cavallari, Maurizio and others},
  booktitle={Lecture Notes in Business Information Processing Volume 279, 2017, Pages VII-XI 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017; Code 190679},
  volume={279},
  pages={VII--XI},
  year={2017},
  organization={Springer Verlag}
}

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