CHIC - a pluggable solution for community help in context. Stevens, G. & Wiedenhoefer, T. In Mørch, A. I, Morgan, K., Bratteteig, T., Ghosh, G., & Svanaes, D., editors, Proceedings of the 4th Nordic Conference on Human-Computer Interaction 2006, Oslo, Norway, October 14-18, 2006, pages 212–221, 2006. ACM.
CHIC - a pluggable solution for community help in context [link]Paper  doi  bibtex   
@inproceedings{stevens_chic_2006,
	title = {{CHIC} - a pluggable solution for community help in context},
	url = {http://doi.acm.org/10.1145/1182475.1182498 http://dl.acm.org/citation.cfm?doid=1182475.1182498},
	doi = {10.1145/1182475.1182498},
	booktitle = {Proceedings of the 4th {Nordic} {Conference} on {Human}-{Computer} {Interaction} 2006, {Oslo}, {Norway}, {October} 14-18, 2006},
	publisher = {ACM},
	author = {Stevens, Gunnar and Wiedenhoefer, Torben},
	editor = {Mørch, Anders I and Morgan, Konrad and Bratteteig, Tone and Ghosh, Gautam and Svanaes, Dag},
	year = {2006},
	keywords = {CSCW},
	pages = {212--221},
}

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