Paper  bibtex   

@article{stokes_must-have_2004,
	title = {The {Must}-{Have} {Competency}},
	volume = {21},
	url = {http://www.tandfonline.com/doi/pdf/10.1201/1078/44118.21.2.20040301/80426.12},
	number = {2},
	urldate = {2013-08-05TZ},
	journal = {Information Systems Management},
	author = {Stokes, Stewart L.},
	year = {2004},
	keywords = {IT, business, competence, emotional intelligence, interpersonal, technical},
	pages = {86--90}
}