Let's Chat Internal: User Acceptance of an In-Company Service Desk Chatbot. Stütz, L. & Riener, A. In Schneegass, S., Pfleging, B., & Kern, D., editors, MuC '21: Mensch und Computer 2021, Ingolstadt, Germany, September 5-8, 2021, pages 557–562, 2021. ACM.
Let's Chat Internal: User Acceptance of an In-Company Service Desk Chatbot [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/mc/StutzR21,
  author    = {Lena St{\"{u}}tz and
               Andreas Riener},
  editor    = {Stefan Schneegass and
               Bastian Pfleging and
               Dagmar Kern},
  title     = {Let's Chat Internal: User Acceptance of an In-Company Service Desk
               Chatbot},
  booktitle = {MuC '21: Mensch und Computer 2021, Ingolstadt, Germany, September
               5-8, 2021},
  pages     = {557--562},
  publisher = {{ACM}},
  year      = {2021},
  url       = {https://doi.org/10.1145/3473856.3474005},
  doi       = {10.1145/3473856.3474005},
  timestamp = {Wed, 22 Sep 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/conf/mc/StutzR21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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