@article{sum2019application,
  title={An application of importance-performance analysis (IPA) for evaluating city bus service quality in Cambodia},
  author={Sum, Sonita and Champahom, Thanapong and Jomnonkwao, Sajjakaj and Ratanavaraha, Vatanavongs Ratanavaraha},
  journal={International Journal of Building, Urban, Interior and Landscape Technology (BUILT)},
  volume={13},
  pages={55--66},
  year={2019}
}

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