Direct Reporting of Laboratory Test Results to Patients by Mail to Enhance Patient Safety. Sung, S., Forman-Hoffman, V., Wilson, C, M., & Cram, P. J Gen Intern Med, 21(10):1075--1078, 2006.
bibtex   
@article{ sung_direct_2006,
  title = {Direct {Reporting} of {Laboratory} {Test} {Results} to {Patients} by {Mail} to {Enhance} {Patient} {Safety}},
  volume = {21},
  number = {10},
  journal = {J Gen Intern Med},
  author = {Sung, Sharon and Forman-Hoffman, Valerie and Wilson, Mark C and Cram, Peter},
  year = {2006},
  pages = {1075--1078}
}

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