@inproceedings{takayama2009m,
  title={I'm sorry, Dave: i'm afraid i won't do that: social aspects of human-agent conflict},
  author={Takayama, Leila and Groom, Victoria and Nass, Clifford},
  booktitle={Proceedings of the SIGCHI Conference on Human Factors in Computing Systems},
  pages={2099--2108},
  year={2009}
}

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