@misc{
 title = {Exploring Cognitive Work Within a 911 Dispatch Center: Using Complementary Knowledge Elicitation Techniques},
 type = {misc},
 year = {2004},
 source = {Human Factors and Ergonomics Society\textquoterights 48th Annual Meeting},
 keywords = {CSE,crisis management,intelligence analysis,usability},
 websites = {http://minds.ist.psu.edu/images/stories/pubs/hfes-terrell(2004).pdf},
 publisher = {The Human Factors and Ergonomics Society},
 city = {New Orleans, Louisiana},
 id = {5141dc0d-1415-3523-8b93-a8f7d1e499bd},
 created = {2018-05-29T14:06:32.627Z},
 file_attached = {false},
 profile_id = {6d8d7993-9618-3f6c-983a-9f6761313797},
 group_id = {4f1d95d1-59ee-3ce8-85ce-055cfae2da74},
 last_modified = {2018-05-29T14:06:32.627Z},
 read = {false},
 starred = {false},
 authored = {false},
 confirmed = {true},
 hidden = {false},
 citation_key = {13969},
 source_type = {booklet},
 notes = {GCCM},
 private_publication = {false},
 bibtype = {misc},
 author = {Terrell, I and Jefferson, T and McNeese, M D and Craven, P}
}

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