Measuring the user's experience with digital libraries. Toms, E. G., Dufour, C., & Hesemeier, S. In Proceedings of the 2004 joint ACM/IEEE conference on Digital libraries - JCDL '04, pages 51, New York, New York, USA, 2004. ACM Press.
Measuring the user's experience with digital libraries [link]Paper  doi  abstract   bibtex   
In this paper, we propose a method for assessing user experience. Normally evaluation is based on usability or on the efficiency of or effectiveness of focused information search tasks. Yet all experiences with libraries (whether physical or virtual) need not be for the explicit purpose of finding, acquiring and using information. The experience and its playfulness and pleasure have equal value. To assess this experience, we modified aexperiential value scale developed for onlineshopping and have tested it in the context of culture and heritage websites.
@inproceedings{toms_measuring_2004,
	address = {New York, New York, USA},
	title = {Measuring the user's experience with digital libraries},
	isbn = {1581138326},
	shorttitle = {Actes de congrès},
	url = {http://dl.acm.org/citation.cfm?id=996350.996364},
	doi = {10.1145/996350.996364},
	abstract = {In this paper, we propose a method for assessing user experience. Normally evaluation is based on usability or on the efficiency of or effectiveness of focused information search tasks. Yet all experiences with libraries (whether physical or virtual) need not be for the explicit purpose of finding, acquiring and using information. The experience and its playfulness and pleasure have equal value. To assess this experience, we modified aexperiential value scale developed for onlineshopping and have tested it in the context of culture and heritage websites.},
	booktitle = {Proceedings of the 2004 joint {ACM}/{IEEE} conference on {Digital} libraries - {JCDL} '04},
	publisher = {ACM Press},
	author = {Toms, Elaine G. and Dufour, Christine and Hesemeier, Susan},
	year = {2004},
	keywords = {evaluation, experiential behaviour, experiential value scale, user experience},
	pages = {51},
}

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