A Quality Management Framework for Seaports in their Supply Chains in the 21st Century. Tran, H., Cahoon, S., & Chen, S. The Asian Journal of Shipping and Logistics, 27(3):363--386, 2011.
doi  bibtex   
@article{tran_quality_2011,
	title = {A {Quality} {Management} {Framework} for {Seaports} in their {Supply} {Chains} in the 21st {Century}},
	volume = {27},
	issn = {20925212},
	shorttitle = {A {Quality} {Management} {Framework} for {Seaports} in their {Supply} {Chains} in the 21st {Century}},
	doi = {10.1016/s2092-5212(11)80017-9},
	number = {3},
	journal = {The Asian Journal of Shipping and Logistics},
	author = {Tran, Hai and Cahoon, Stephen and Chen, Shu-Ling},
	year = {2011},
	pages = {363--386}
}

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