. van der Aalst , W. M. P. Business Process Management Demystified: A Tutorial on Models, Systems and Standards for Workflow Management, pages 1–65. Springer.
doi  bibtex   
@inbook{vanderAalst2004,
	title        = {Business Process Management Demystified: A Tutorial on Models, Systems and Standards for Workflow Management},
	author       = {{van der Aalst}, Wil M. P.},
	booktitle    = {Lectures on Concurrency and Petri Nets: Advances in Petri Nets},
	location     = {Berlin, Heidelberg},
	publisher    = {Springer},
	pages        = {1--65},
	doi          = {10.1007/978-3-540-27755-2_1},
	date         = 2004
}

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