Process mining: Overview and opportunities. van der Aalst , W. 3(2):1–17, ACM New York, NY, USA.
bibtex   
@article{van2012process,
	title        = {Process mining: Overview and opportunities},
	author       = {{van der Aalst}, Wil},
	publisher    = {ACM New York, NY, USA},
	volume       = 3,
	number       = 2,
	pages        = {1--17},
	date         = 2012,
	journaltitle = {ACM Transactions on Management Information Systems (TMIS)}
}

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