@incollection{van_maanen_smile_1991,
	address = {Newbury Park, CA},
	title = {The {Smile} {Factory}: {Work} at {Disneyland}},
	url = {http://www.analytictech.com/mb709/cases/smile_factory.pdf},
	urldate = {2016-05-27},
	booktitle = {Reframing {Organizational} {Culture}},
	publisher = {Sage Publications, Inc.},
	author = {Van Maanen, John},
	collaborator = {Frost, Peter J. and Moore, Larry F. and Louis, Merly Reis and Lundberg, Craig C. and Martin, Joanne},
	year = {1991}
}

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