Exploring Future Work - Co-Designing a Human-robot Collaboration Environment for Service Domains. Vaziri, D., Golchinfar, D., Stevens, G., & Schreiber, D. In Proceedings of the 2020 ACM Designing Interactive Systems Conference, of DIS '20, pages 153–164, New York, NY, USA, July, 2020. Association for Computing Machinery. ![Exploring Future Work - Co-Designing a Human-robot Collaboration Environment for Service Domains [link]](https://bibbase.org/img/filetypes/link.svg "link")
Paper doi abstract bibtex There has been increasing interest in the application of humanoid robots in service domains like retail or care homes in recent years. Here, most use cases focus on serving customer needs autonomously. Frequently, human intervention becomes necessary to support the robot in exceptional situations. However, direct intervention of service operators is often not possible and requires specialized personnel. In a co-design process with 13 service operators from a pharmacy, we designed a remote working environment for human-robot collaboration that enables first-time experiences and collaboration with robots. Five participants took part in an assessment study and reported on their experiences about the utility, usability and user experience. Results show that participants were able to control and train the robot through the remote control environment. We discuss implications of our results for future work in service domains and emphasize a shift of focus from full robot automatization to human-robot collaboration forms.
@inproceedings{vaziri_exploring_2020,
address = {New York, NY, USA},
series = {{DIS} '20},
title = {Exploring {Future} {Work} - {Co}-{Designing} a {Human}-robot {Collaboration} {Environment} for {Service} {Domains}},
isbn = {978-1-4503-6974-9},
url = {https://doi.org/10.1145/3357236.3395483},
doi = {10.1145/3357236.3395483},
abstract = {There has been increasing interest in the application of humanoid robots in service domains like retail or care homes in recent years. Here, most use cases focus on serving customer needs autonomously. Frequently, human intervention becomes necessary to support the robot in exceptional situations. However, direct intervention of service operators is often not possible and requires specialized personnel. In a co-design process with 13 service operators from a pharmacy, we designed a remote working environment for human-robot collaboration that enables first-time experiences and collaboration with robots. Five participants took part in an assessment study and reported on their experiences about the utility, usability and user experience. Results show that participants were able to control and train the robot through the remote control environment. We discuss implications of our results for future work in service domains and emphasize a shift of focus from full robot automatization to human-robot collaboration forms.},
urldate = {2021-04-15},
booktitle = {Proceedings of the 2020 {ACM} {Designing} {Interactive} {Systems} {Conference}},
publisher = {Association for Computing Machinery},
author = {Vaziri, Daryoush and Golchinfar, David and Stevens, Gunnar and Schreiber, Dirk},
month = jul,
year = {2020},
keywords = {artificial intelligence, future work, human-robot collaboration, remote work, robots, teleoperation, user studies},
pages = {153--164},
}
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