The complexities of transport service design for visually impaired people: Lessons from a bus commuting service. Wang, D., Hsieh, W., Chen, S., & Tang, H. 2022. Publisher: International Journal of Design![The complexities of transport service design for visually impaired people: Lessons from a bus commuting service [link]](https://bibbase.org/img/filetypes/link.svg "link")
Paper doi abstract bibtex Services are complex configurations of multiple elements including people, information, and technologies (Maglio et al., 2009). Complexities in a service system generally increase with scale and the number of components. Before proceeding to service design planning, it is imperative to understand the complexity of the system and design elements that form the cognitive foundation. Based on the literature review, we found that the existing research mostly uses the relatively macroscopic perspective of management and organisational change to describe and discuss the complexity of public services, such as internal structure or external resources. At the same time, there is a shortage of actual cases from which to systematically analyse the complex factors that need to be considered from the perspective of service design. As a result, it is difficult for designers to absorb knowledge from the literature as the theoretical basis for future design innovation.
@article{wang_complexities_2022,
title = {The complexities of transport service design for visually impaired people: {Lessons} from a bus commuting service},
shorttitle = {The complexities of transport service design for visually impaired people},
url = {http://www.ijdesign.org/index.php/IJDesign/article/view/4112},
doi = {10.57698/V16I1.04},
abstract = {Services are complex configurations of multiple elements including people, information, and technologies (Maglio et al., 2009). Complexities in a service system generally increase with scale and the number of components. Before proceeding to service design planning, it is imperative to understand the complexity of the system and design elements that form the cognitive foundation. Based on the literature review, we found that the existing research mostly uses the relatively macroscopic perspective of management and organisational change to describe and discuss the complexity of public services, such as internal structure or external resources. At the same time, there is a shortage of actual cases from which to systematically analyse the complex factors that need to be considered from the perspective of service design. As a result, it is difficult for designers to absorb knowledge from the literature as the theoretical basis for future design innovation.},
language = {en},
urldate = {2022-10-04},
author = {Wang, Danyang and Hsieh, Wei-An and Chen, Shu-Yi and Tang, Hsien-Hui},
year = {2022},
note = {Publisher: International Journal of Design},
}
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