Preparation, detection, and analysis: the diagnostic work of IT security incident response. Werlinger, R., Muldner, K., Hawkey, K., & Beznosov, K. Nov, 2009.
bibtex   
@article{Werlinger:222,
      author        = "Rodrigo Werlinger and Kasia Muldner and Kirstie Hawkey and
                       Konstantin Beznosov",
      title         = "{Preparation, detection, and analysis: the diagnostic work
                       of IT security incident response}",
      month         = "Nov",
      year          = "2009",
}

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