@article{journals/jd/Westbrook09,
  added-at = {2020-09-06T00:00:00.000+0200},
  author = {Westbrook, Lynn},
  biburl = {https://www.bibsonomy.org/bibtex/2862175aad35416d80e758c13005dcfcc/dblp},
  ee = {https://www.wikidata.org/entity/Q58631128},
  interhash = {adfdfca5328dd38c2af05e7ada9e3368},
  intrahash = {862175aad35416d80e758c13005dcfcc},
  journal = {J. Documentation},
  keywords = {dblp},
  number = 3,
  pages = {367-395},
  timestamp = {2020-09-09T13:03:28.000+0200},
  title = {Unanswerable questions at the IPL: user expectations of e-mail reference.},
  url = {http://dblp.uni-trier.de/db/journals/jd/jd65.html#Westbrook09},
  volume = 65,
  year = 2009
}

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