Rules of engagement: The role of emotional display rules in delivering conservation interpretation in a zoo- based tourism context. Wijeratne, A., Van Dijk, P., Kirk-Brown, A., & Frost, L. Tourism Management, 42:149–156, 2014.
bibtex   
@article{wijeratne_rules_2014,
	title = {Rules of engagement: {The} role of emotional display rules in delivering conservation interpretation in a zoo- based tourism context.},
	volume = {42},
	language = {fr},
	journal = {Tourism Management},
	author = {Wijeratne, A.J. and Van Dijk, P.A. and Kirk-Brown, A. and Frost, L.},
	year = {2014},
	pages = {149--156},
}

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