Closing the Feedback Loop: An Interactive Voice Response System to Provide Follow-up and Feedback in Primary Care Settings. Willig, J. H., Krawitz, M., Panjamapirom, A., Ray, M. N., Nevin, C. R., English, T. M., Cohen, M. P., & Berner, E. S. J. Medical Systems, 37(2):9905, 2013.
Closing the Feedback Loop: An Interactive Voice Response System to Provide Follow-up and Feedback in Primary Care Settings. [link]Link  Closing the Feedback Loop: An Interactive Voice Response System to Provide Follow-up and Feedback in Primary Care Settings. [link]Paper  bibtex   
@article{journals/jms/WilligKPRNECB13,
  added-at = {2015-03-09T00:00:00.000+0100},
  author = {Willig, James H. and Krawitz, Marc and Panjamapirom, Anantachai and Ray, Midge N. and Nevin, Christa R. and English, Thomas M. and Cohen, Mark P. and Berner, Eta S.},
  biburl = {http://www.bibsonomy.org/bibtex/20cb53d80baf91d4333b056ee38e889e6/dblp},
  ee = {http://dx.doi.org/10.1007/s10916-012-9905-4},
  interhash = {dfdabd77030eb29552dde1c48f20bbbe},
  intrahash = {0cb53d80baf91d4333b056ee38e889e6},
  journal = {J. Medical Systems},
  keywords = {dblp},
  number = 2,
  pages = 9905,
  timestamp = {2015-06-18T01:03:45.000+0200},
  title = {Closing the Feedback Loop: An Interactive Voice Response System to Provide Follow-up and Feedback in Primary Care Settings.},
  url = {http://dblp.uni-trier.de/db/journals/jms/jms37.html#WilligKPRNECB13},
  volume = 37,
  year = 2013
}

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