Tell Me More: Transparency and Time-Fillers to Optimize Chatbots' Waiting Time Experience. Wintersberger, P., Klotz, T., & Riener, A. In Lamas, D., Sarapuu, H., Lárusdóttir, M., Stage, J., & Ardito, C., editors, NordiCHI '20: Shaping Experiences, Shaping Society, Proceedings of the 11th Nordic Conference on Human-Computer Interaction, Tallinn, Estonia, 25-29 October, 2020, pages 76:1–76:6, 2020. ACM.
Tell Me More: Transparency and Time-Fillers to Optimize Chatbots' Waiting Time Experience [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/nordichi/WintersbergerKR20,
  author    = {Philipp Wintersberger and
               Tobias Klotz and
               Andreas Riener},
  editor    = {David Lamas and
               Hegle Sarapuu and
               Marta L{\'{a}}rusd{\'{o}}ttir and
               Jan Stage and
               Carmelo Ardito},
  title     = {Tell Me More: Transparency and Time-Fillers to Optimize Chatbots'
               Waiting Time Experience},
  booktitle = {NordiCHI '20: Shaping Experiences, Shaping Society, Proceedings of
               the 11th Nordic Conference on Human-Computer Interaction, Tallinn,
               Estonia, 25-29 October, 2020},
  pages     = {76:1--76:6},
  publisher = {{ACM}},
  year      = {2020},
  url       = {https://doi.org/10.1145/3419249.3420170},
  doi       = {10.1145/3419249.3420170},
  timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/conf/nordichi/WintersbergerKR20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

Downloads: 0