Tell Me More: Transparency and Time-Fillers to Optimize Chatbots' Waiting Time Experience. Wintersberger, P., Klotz, T., & Riener, A. In Lamas, D., Sarapuu, H., Lárusdóttir, M., Stage, J., & Ardito, C., editors, NordiCHI '20: Shaping Experiences, Shaping Society, Proceedings of the 11th Nordic Conference on Human-Computer Interaction, Tallinn, Estonia, 25-29 October, 2020, pages 76:1–76:6, 2020. ACM.
Tell Me More: Transparency and Time-Fillers to Optimize Chatbots' Waiting Time Experience [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/nordichi/WintersbergerKR20,
  author       = {Philipp Wintersberger and
                  Tobias Klotz and
                  Andreas Riener},
  editor       = {David Lamas and
                  Hegle Sarapuu and
                  Marta L{\'{a}}rusd{\'{o}}ttir and
                  Jan Stage and
                  Carmelo Ardito},
  title        = {Tell Me More: Transparency and Time-Fillers to Optimize Chatbots'
                  Waiting Time Experience},
  booktitle    = {NordiCHI '20: Shaping Experiences, Shaping Society, Proceedings of
                  the 11th Nordic Conference on Human-Computer Interaction, Tallinn,
                  Estonia, 25-29 October, 2020},
  pages        = {76:1--76:6},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3419249.3420170},
  doi          = {10.1145/3419249.3420170},
  timestamp    = {Tue, 21 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/nordichi/WintersbergerKR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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