The Hidden Information State Dialogue Manager: A Real-World POMDP-Based System. Young, S., Schatzmann, J., Thomson, B., Weilhammer, K., & Ye, H. April 2007.
The Hidden Information State Dialogue Manager: A Real-World POMDP-Based System [link]Paper  bibtex   
@conference {young-EtAl:2007:NAACLHLTDemos,
	title = {The Hidden Information State Dialogue Manager: A Real-World {POMDP}-Based System},
	booktitle = {Proceedings of Human Language Technologies: The Annual Conference of the North American Chapter of the Association for Computational Linguistics (NAACL-HLT)},
	year = {2007},
	month = {April},
	pages = {27{\textendash}28},
	publisher = {Association for Computational Linguistics},
	organization = {Association for Computational Linguistics},
	address = {Rochester, New York, USA},
	url = {http://www.aclweb.org/anthology/N/N07/N07-4014},
	author = {Young, Steve and Schatzmann, Jost and Thomson, Blaise and Weilhammer, Karl and Ye, Hui}
}

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