Intelligent Business Process Engineering: An Agent Based Model for Understanding and Managing Business Change. Zamudio, V., Zheng, P., & Callaghan, V. In 2012 Eighth International Conference on Intelligent Environments, Guanajuato, Mexico, June 26-29, 2012, pages 141–148, 2012.
Intelligent Business Process Engineering: An Agent Based Model for Understanding and Managing Business Change [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/intenv/ZamudioZC12,
  author    = {V{\'{\i}}ctor Zamudio and
               Ping Zheng and
               Vic Callaghan},
  title     = {Intelligent Business Process Engineering: An Agent Based Model for
               Understanding and Managing Business Change},
  booktitle = {2012 Eighth International Conference on Intelligent Environments,
               Guanajuato, Mexico, June 26-29, 2012},
  pages     = {141--148},
  year      = {2012},
  crossref  = {DBLP:conf/intenv/2012},
  url       = {https://doi.org/10.1109/IE.2012.59},
  doi       = {10.1109/IE.2012.59},
  timestamp = {Fri, 02 Nov 2018 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/intenv/ZamudioZC12},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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