Ranking semantic information for e-government: complaints management. Zirtiloglu, H. & Yolum, P. In Duke, A., Hepp, M., Bontcheva, K., & Vilain, M. B., editors, Proceedings of the First International Workshop on Ontology-supported Business Intelligence, OBI 2008, Karlsruhe, Germany, October 27, 2008, volume 308, of ACM International Conference Proceeding Series, pages 5, 2008. ACM.
Ranking semantic information for e-government: complaints management [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/semweb/ZirtilogluY08,
  author       = {Hande Zirtiloglu and
                  Pinar Yolum},
  editor       = {Alistair Duke and
                  Martin Hepp and
                  Kalina Bontcheva and
                  Marc B. Vilain},
  title        = {Ranking semantic information for e-government: complaints management},
  booktitle    = {Proceedings of the First International Workshop on Ontology-supported
                  Business Intelligence, {OBI} 2008, Karlsruhe, Germany, October 27,
                  2008},
  series       = {{ACM} International Conference Proceeding Series},
  volume       = {308},
  pages        = {5},
  publisher    = {{ACM}},
  year         = {2008},
  url          = {https://doi.org/10.1145/1452567.1452572},
  doi          = {10.1145/1452567.1452572},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/semweb/ZirtilogluY08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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